Retoure Leitfaden

Return Instructions for International Customers (EU)

If you would like to return a product from another EU country, as Germany and Austria , please follow the steps below to ensure a smooth and fast processing of your return.

1. What items can you return?

• Only unused items in their original, undamaged packaging
• Returns must be made within 30 days of receiving the product
• For defective items: Please email us in advance with photos before returning the item

2. What items cannot be returned?

• Used or installed products
• Items with damaged, missing or heavily soiled packaging
• Tuning parts: Once installed or used, these are excluded from returns or warranty due to their intended use in racing applications. Always inspect such items before installation. If unsure, contact us at [email protected].

3. What must be included with your return?

• The complete product with all accessories
• A completed return form including your bank account details (Download return form here also valid for radicalracing orders) 
• A copy of your original invoice
• If applicable: Short defect description, vehicle data, and your contact details

4. Return deadline

Returns must be initiated within 30 days of delivery.

5. Who pays for the return shipping?

• All return shipments must be sent at your own expense. We do not accept postage due (unpaid) parcels.
• Exception: If the item is defective or a mistake occurred on our part, we will cover the return shipping costs – after prior consultation and approval by email.

6. How long does the return process take?

Return processing may take up to 21 days from the day the parcel reaches us.

7. Where do you send your return?

Please send your return to our German address:

Note: This return address also applies to all customers from other EU countries outside Germany & Austria.

8. Questions?

If you have any questions regarding your return, feel free to contact our support team at [email protected]. We're happy to help!